50+ Donor Management Software Solutions for Nonprofits
What is donor management software?
A donor management software is a program that consolidates all donor-related information on a single platform and helps nonprofits manage donor relations and grow their donor base. A good donor management software can transform your relationships with donors by managing almost every aspect of fundraising and donor communication – from accepting donations and issuing receipts to running campaigns and analyzing donation-related data.
The best donor management software helps fundraising or donor management teams maintain good relationships with donors, offers insightful analysis on donor behaviour and improves efficacy. It’s an attractive option for nonprofits looking for a single solution to manage their entire donation process.
Donor management software is useful for both small and large nonprofits. Larger organizations need donor management software to manage substantial databases and help teams coordinate multiple campaigns; smaller organizations benefit from the optimization of processes, allowing one person to handle multiple donors.
Donor management software can be used by any organization that engages in fundraising – and isn’t limited to nonprofits! Museums, churches, schools, advocacy groups and political campaigners all use fundraising or donor management software.
Donor management software comparison chart
Finding the right donor management software for your nonprofit can be challenging, especially when there are so many options to choose from. To make it easier, we’ve put together a list of 50+ best donor management software for nonprofits with brief descriptions of their features – check out our donor management software comparison chart!
Note: This donor management comparison chart contains options for both free donor management software and paid versions.
Free online training. In-person training available on a fee-basis. Sumac is well-known for our ease of use and excellent customer service.
Support Available
Online knowledge-base, e-mail and web support for free Bronze tier. Phone and email support available for Silver paid tier and above
Pricing Model for Nonprofits
Free for up to 500 contacts and one user, or unlimited users with Sumac Cloud. Subscription pricing for over 1,000 contacts starts at $45 per month. Pay for the functionality you need; most subscription tiers offer unlimited user access.
Technical consulting available?
Customization consulting available, generally self-manageable without coding. Sumac also has consulting partners.
Accounting, Association Management, CRM, Fundraising, Web Hosting, Learning Management, Analytics
Training Available
Classroom-based training, webinar training,
Support Available
Online knowledgebase, phone support
Pricing Model for Nonprofits
Abila does not publish their pricing online. You need to contact them for a custom subscription price quote.
Technical consulting available?
Abila offers implementation and configuration services, classroom-based training, online training, customization services, and business alignment consulting services. They also have a partner channel for technical services.
Sales, Marketing, Analytics, Customer Service. Can be configured for volunteers and donation management software, but not available out of the box. Sage also offers accounting and HR functionality.
Training
Recorded video training, partner-delivered training.
Support
Online knowledgebase, documentation, community, e-mail support, web support
Pricing Model for Nonprofits
Sage CRM pricing is not available on their website. Contact Sage for pricing, or to discuss your eligibility for their subscription donation program.
Technical consulting available?
Consulting is available through the Sage business partner community.
Cross-Industry software, special program for nonprofits
Functionality Highlights
Salesforce’s CRM platform is configurable and customizable for donor management software, analytics, volunteer management, fundraising, marketing, community engagement, and event management. K-12 and Higher Education and Corporate Philanthropy service editions are available.
Service Fee is 6.75% + $1.25 (minimum $3.25 per registration). Organizations can either have registrant pay the service charge, or have the fee taken out of proceeds of transaction.
Marketing, CRM, email integration, integration many software as a service apps including Quickbooks and Xero. Can be configured for Volunteer and Donor Management software, but not available “out of the box”.
Training Available
Recorded tutorial videos, live webinar training
Support Available
Online knowledgebase, self-service support ticketing, success managers.
Pricing
Pricing starts at US $29 per user/per month
Technical consulting available?
Premium support plans start at $1,500 from Insightly, and they have a partner community for additional services.
Contact Management, Membership Management, Case Management, Donation Management, Event Management, Email Marketing, Fundraising, Analytics, CMS integration with WordPress, Drupal, Backdrop and Joomla
Training Available
CiviCRM is an open-source, self-hosted application. Training is primarily available through sponsors, partners, and contributors. Some partners offer hosting or CiviCRM as a SaaS model.
Support Available
Support is available through the community of consultants, partners and other supporters. Documentation
Pricing Model for Nonprofits
There are no licensing or subscription fees, as CiviCRM is an open source service.
Blackbaud has solutions for several industries, including education, healthcare organizations and nonprofits.
Functionality Highlights
Payment and donation processing services, Financial Management, Grant Management, Program Management, Fundraising and Relationship Management, Marketing and Analytics.
Training Available
Online webinar training, webinar training and in-person training is available in public classrooms.
Support Available
Online support portal with guides, knowledgebase, self-service ticketing and other documentation is available.
Pricing Model
Blackbaud does not offer pricing information, please contact their representatives for an estimate.
Technical consulting available?
Blackbaud offers technical, implementation, digital marketing and managed services.
No subscription charge for CRM and one donation page. 2.9% and 30 cents per transaction for donations or event related payments. Starts at $549 per month and 2.2% and 30 cents per donation and transaction for unlimited donation pages, text-to-give, campaigns and ticketing.
Technical consulting available?
Yes, consulting services are available for customization and integration, but generally customers get up and running by themselves.
Lead Capture, email integration, sales force automation, , targeted at businesses or organizations who use messaging apps on their website and on social media apps like Facebook and WhatsApp.
Training Available
Yes, primarily through business partners. Please note that AmoCRM is based in Russia, though they have a San Francisco office, 100,000 users and 10,000 partners worldwide.
Support Available
Email Support, Knowledgebase, Partner Support.
Pricing Model
Starts at $15 per user, per month, paid on an annual basis. Pricing tiers primarily depend on user volume, storage space requirements, and integration needs.
Technical consulting available?
Integration consulting is primarily available through partners, but they have many pre-built integration plugins live messaging services.
Video tutorials and weekly webinars for live Q and A
Support Available
Knowledge base, Kindful University webinars, phone and email support and ebook guides.
Pricing Model
Pricing starts at $100 per month for 1,000 contacts. Kindful doesn’t charge extra for integration, transaction fees (beyond what Stripe, PayPal or Authorize.net charges).
Technical consulting available?
Startup consulting services start at $199 for onboarding, training and customization.
Onboarding webinars, in-class training, one-to-one personal training.
Support Available
Support plans are available for online chat support, phone and email, or premium “Concierge support” if 24/7 support and a dedicated support team are required.
Pricing Model
Pricing starts at $89 per month for 1,000 constituent records, additional record bundles can be purchased. Higher pricing tiers are for significantly more constituent records, integration and automated workflows.
Technical consulting available?
DonorPerfect offers a number of consultation, advisory and health check services for new, growing, and mature implementations of their service. DonorPerfect also has a number of partners for add-ons, and consulting services.
21. Splash Nonprofit
Company Name
Splash Nonprofit (by SplashDev)
Logo
Nonprofit, Association or Cross-Industry?
Nonprofit solution built on Microsoft Dynamics 365 and CRM, a cross-industry customizable platform.
Functionality Highlights
Microsoft Dynamics 365 is an integrated solution including finance, operations, and CRM functionality. The SplashNonProfit solution provides donor and donation management functionality.
Training Available
Microsoft and their partners offer Dynamics 365 training. SplashDev says they are only releasing their solution to a “limited set of organizations which meet criteria which are in line with their company culture.”
Support Available
Phone and email support.
Pricing Model
Some charities can qualify for deep discounts on Microsoft Dynamics 365 or Dynamics 365 CRM licenses. For SplashNonProfit costs, contact the vendor through their website
Technical consulting available?
Yes, consulting is required for this custom solution.
Donor CRM, Event Management, Fundraising Campaign Management, Membership Management, Donor Communications, Business Intelligence, AI for business process automation.
Recorded video training and live webinar training.
Support
Online documentation, articles, video tutorials, phone and web support for an additional service fee. iMIS was a desktop application and they have created a Software as a Service version which customers migrate to.
Pricing Model
Contact ASI (Advanced Solutions International) for pricing information.
Cross-Industry, sales and business development focused.
Features
Sales force automation, account management, opportunity management, email integration, analytics, Twilio integration for outbound call capture. AI for business process automation, sales performance tracking.
Donation management, payment processing, volunteer management, event management, data import, fundraising, reporting and analytics, project/funds management, grant management, fundraising marketing automation, API for integration with apps like Mailchimp, Eventbrite, and WordPress.
Training
Live and recorded webinars, live onboarding training.
Support
Knowledge base, ticket-based support, phone calls from customer success team if required.
Pricing Model
Starts at $195 per month for up to 1,000 contacts and 5 users. Pro plan supports unlimited users and 5,000 contacts for $495 per month. Annual billing is default, monthly billing can be arranged.
Is technical consulting available?
Yes, they provide consulting for data formatting, custom reports and integration with other cloud-based apps.
Nonprofit church ministries and missionary groups.
Functionality Highlights
TntConnect, when combined with other TNTWare products, DonorHub and DonorWise, the combined services manage church ministry partners, donors, members and donations. DonorHub is a cloud-based application, while the others are desktop apps. DonorHub is a connector between accounting/donation management applications like QuickBooks and other apps in this comparison guide, and ministry fundraising tools like Tntconnect.
Training
Contact Tntconnect to confirm.
Support
Support for Tntconnect and DonorWise is offered via online forums, email support is available for DonorHub
Pricing Model
TntConnect and DonorWise are free, DonorHub starts at US$65 per month.
Performance tool for EdExcel and BTEC (Business and Technology Education Council) external exams in the UK. Helps to demonstrate the grade level students and school groups are performing at.
Training
There is live scheduled online training available.
Support
There are several online guides, practice tests and other resources available.
Pricing Model
There is no charge for this service from Pearson.
Is technical consulting available?
No, since the service is more consumable content than an app for running your business.
Event, fundraising, campaign, beneficiary, donor, donation, and volunteer management. Social media insights, analytics, payment gateway integration. GoKarma is another nonprofit CRM solution built on top of Dynamics CRM or 365. Enternus Solutions is based in India.
Training
Microsoft offers Dynamics 365 Online training through their online Academy. In person, live online training, documentation and regular webinars are available.
Support
Online and phone support are available.
Pricing Model
The GoKarma service is US $60 per user, billed annually with a 5-user minimum. Microsoft Dynamics 365 is available to qualifying charities at a discounted price.
Fundraising web pages, donation forms, text engagement with donors, recurring donation management, donor CRM, membership management, fundraising campaign management, payment processing, pledge management, integration with Quickbooks, Salesforce.com, Shopify, and many payment service providers.
Training
Scheduled webinar training and online training.
Support
Online ticketing-based support.
Pricing Model
Starts at US $349 per month, or Funraise can provide customized feature and volume pricing.
Event, fundraising, campaign, beneficiary, donor, donation, grants and volunteer management. Social media insights, analytics, financial processing integration. StratusLive nonprofit CRM solution built on top of Dynamics CRM or 365. StratusLive is based in the United States.
Training
Microsoft offers Dynamics 365 Online training through their online Academy. In person, live online training, documentation and regular webinars are available.
Support
Online and phone support are available.
Pricing Model
Microsoft Dynamics 365 is available to qualifying charities at a discounted price. Please contact StratusLive CRM for solution pricing.
CRM, Calendar, Contact Management, Social Intranet, Landing Pages, Online sales, group chat, contact center, analytics, integration with Quickbooks and Mailchimp.
Training
Recorded online training and guides.
Support
Knowledge base, videos,
Pricing Model
Starts at free for basic CRM for 12 users, then scales based on features, storage, and user needs.
Yes. Microsoft’s Virtual Academy provides Dynamics 365 training and Mission CRM provides training on their solution too.
Support
Yes
Pricing Model
$60 per user, per month, plus discounted Microsoft Dynamics 365 licensing through TechSoup or Microsoft Philanthropy, and Click Dimensions for email marketing.
Donor management software, donation forms and landing pages, integration with Apple Pay, Google Pay, Stripe, PayPal Express, bank payments, integration with Salesforce.com, CMS platforms including WordPress, SquareSpace and Joomla and Mailchimp
Training
Video Tutorials
Support
Phone and email support
Pricing Model
Transaction percentage fees (before Stripe or PayPal fees) are 1.5% of donation. Free for under $1,000 per month in donations.
CRM, Donor Management, Fund accounting, fundraising tools, marketing and communication, online donation forms and payments, event registration, member portal, analytics.
Training
Live/recorded tutorial videos and webinars.
Support
Tutorial videos, support articles, phone support,
Pricing Model
$55 per month with annual subscription, $59 per month paying monthly.
Robust donor management software, desktop and cloud portal, powerful graphical reporting tool, great for ministries and large nonprofits that process a lot of donations.
Training
Onboarding sessions
Support
Phone and email support
Pricing Model
Contact them for a quote
Is technical consulting available?
Contact Silent Partner Online
Is nonprofit donor management software useful?
If you aren’t sure about investing in a donor management software – here’s why you should think about getting one.
While an organization with a small base of donors could manage without – the idea behind some of the best donor management software created is to help unlock your nonprofit’s potential, expand your donor base and use analytics to improve donations and long-term commitments. It isn’t just about maintaining existing relationships but growing the fundraising capabilities of your nonprofit.
Here are a few reasons why a nonprofit donor management software should be part of your fundraising arsenal:
Consolidate existing relationships across the organization and avoid duplication of effort
Strengthen donor relationships by sending timely personalised messages
Make campaigning easier by sending newsletters, email blasts and fundraising appeals using a single platform
Streamline fundraising channels to an individual donor’s preferences – or offer donors multiple giving options
Target donors through segmentation, tailoring your asks to a donor’s giving capacity
Reduce costs and improve efficiency through automation. Give back time to team members and allow them to focus on more challenging tasks
Track fundraising income seamlessly, easily get reports on donor behaviour, fundraising goals and finances.
One of the primary reasons to invest in a good donor management software is to give your nonprofit the room to grow – with none of the hassle. Staff may not be able to keep up with an ever increasing donor database, causing frustration in your team – which could trickle down to donors and affect your ability to meet fundraising targets.
Manually entering data or sending emails, multiple databases or separate campaign websites can all bring about unnecessary chaos and panic during events. Investing in a donor management software doesn’t mean breaking the bank, there are affordable subscriptions available that will accommodate growing nonprofits or you can even use free donor management software.
Nonprofit donor management software that works with quickbooks
If you use accounting software, selecting a donor management software that works with Quickbooks (or others) can be key to maximising your efficiency. Connecting your fundraising to financial data will enable you to analyse funding patterns, expenses (o n donors or events), identify gaps and streamline costs. Making sure you select a nonprofit donor management software that works with Quickbooks has the added advantage of consolidating all your organizational data on one platform.
How much does nonprofit donor management software cost?
Unfortunately there isn’t an easy answer. Nonprofit donor management software can cost anywhere from $50 – $5000. Companies offer different pricing models from subscription-based options to one-time fees – there are also free donor management software options.
The most commonly used pricing model is a monthly or annual fee, the cost of which is dependent on the features included, the scale of the program or the number of donors in your database.
See our nonprofit donor management software comparison chart for exact costs of various popular donation management programs.
What is the best donor management software?
There’s no single ‘best donor management software’ – only the right one for your needs. When making a selection, consider your organization’s requirements, donation management software features, the pricing model and software integrations to determine the best donor management software for you. A donor management software that works with Quickbooks or other accounting software will be able to improve both financial and operational aspects of your nonprofit. Depending on your budget, you can choose between free donor management software, one-time fee, and subscription-based options.
How do you select the best donor management software for your nonprofit?
Here’s some factors that should help you select the best donor management solution for your needs:
Choose a solution that can scale with your nonprofit – especially if there’s a likelihood of your organization expanding in the near future.
Consider budgetary requirements – if you know donors are likely to increase, make sure you select a plan that can accommodate this or choose a pricing model that isn’t based on the number of donors
Make sure you have the features you need – eg. select a donor management software that works with quickbooks
Get a few employees to assess whether it’s user-friendly and make sure your employees are enthusiastic and willing to try new software.
Ask about technical support and training – see if in-person training can be included in the subscription you have selected
Find out whether the platform can securely handle transactions and protect financial data
The best donor management software will not only help you manage and grow your donors, but also help with other aspects of donor management and operations – including fundraising, campaign management, accounting and CRM. A good way to see what works for you is to sign up for free demos – start with our top pick: Sumac. Sumac’s donation management software integrates with other features including volunteer and grant management, email marketing and events and can offer you add-ons customized to your needs.
About the Author: Sumac is part of the Silent Partner Software family, a company dedicated to providing exceptional software and services to nonprofits. With over 25 years of experience, Sumac has built a CRM to manage your entire nonprofit, no matter what kind of work you do. Learn more.
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